Keep track of all your client interactions inside salesforce
share and listen on multiple social media platforms
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Improve Your Customer Relationships

Your customers can reach you through more forms of communications than you can shake a stick at.

Why not use that to your advantage by collecting and responding on the channels they prefer?

Customers who feel that they have a voice, that you are listening, and genuinely care will be die hard loyalists of your brand. 

Implemented properly, monitoring should be simple, requests should be prioritized regardless of their source. A customer that can communicate where they're comfortable is a happy one.

When you have their attention, ask them to take part in helping you get better.

Examples of this:

  • Building a custom configuration tool to let them build their own product
  • Follow up with a survey about your product
  • Create an application that can be pre-populated with the information you already have
  • Coordinate Customer Service Efforts across Social Media Platforms

When you're ready, take the customer experience to the next level by building a community where users can discuss your product, get answers, and connect on the platform you control.

 

Like what you hear? Give us a shout.


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