Now that you know what it takes to have a successful CRM implementation, the question now is, can you go it alone or should you hire a consultant? It would be a bit self-serving of me to simply say Yes. So I'll let you decide for yourself.
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You might be able to afford it, you might have determined that you can't afford not to have it. But before you decide to take the plunge we recommend you look inward and assess whether or not your company is ready for it.