Improve Your Customer Relationships
Your customers can reach you through more forms of communications than you can shake a stick at.
Why not use that to your advantage by collecting and responding on the channels they prefer?
Customers who feel that they have a voice, that you are listening, and genuinely care will be die hard loyalists of your brand.
Implemented properly, monitoring should be simple, requests should be prioritized regardless of their source. A customer that can communicate where they're comfortable is a happy one.
When you have their attention, ask them to take part in helping you get better.
Examples of this:
- Building a custom configuration tool to let them build their own product
- Follow up with a survey about your product
- Create an application that can be pre-populated with the information you already have
- Coordinate Customer Service Efforts across Social Media Platforms
When you're ready, take the customer experience to the next level by building a community where users can discuss your product, get answers, and connect on the platform you control.
Like what you hear? Give us a shout.